We have developed a specialized CRM system tailored for debt collection agencies and teams. This CRM streamlines the entire recovery workflow – from account upload to follow-ups, reporting, and performance monitoring.

✅ Key Features:

• Bulk Account Upload: Easily upload thousands of debtor records in bulk using Excel or CSV files.
• Automated Calling Interface: Telecallers can initiate and log calls directly through the CRM.
• Status Updates: Mark follow-up status (e.g., Paid, Promise to Pay, Not Reachable, Dispute, etc.) for every contact.
• Multi-User Roles:
  • Admin: Full access, settings, and reporting.
  • Manager: Team performance monitoring, allocation, and report access.
  • Telecaller: Limited access to call list and status updates.
• Custom Filters & Advanced Search: Quickly segment and filter records based on region, status, date, etc.
• Reports & Analytics:
  • Daily, weekly, and monthly recovery reports
  • Telecaller performance reports
  • Payment vs. Target analysis
• Secure & Scalable: Built with data security in mind, supports growing user base and large datasets.

🎯 Benefits:

• Increase in recovery efficiency and team productivity
• Centralized data for easy tracking and follow-up
• Reduced manual work and better time management
• Transparent performance evaluation and reporting